Q: When does the migration to the new FDC Portal begin?
A: The migration begins on April 17, 2025. You will receive access to the new FDC portal on that date, along with instructions to begin using the enhanced features.
Q: What’s changing with this migration?
A: We’re moving from Ubersmith to our new FDC Portal, which will offer:
- A modern, easier-to-use interface
- Improved billing and service management
- Web-based remote access and reinstallation for bare metal and VPS services
- Access to our new AMD EPYC-based VPS platform
- Enhanced graphing and traffic visibility for CDN customers
- Streamlined purchasing and automated invoicing
Q: Will my existing services be affected?
A: No! In fact, we'll be mapping your existing resources into our new system that provides multiple improvements for Bare Metal and CDN customers. Legacy OnApp VPS customers will also be able to move to our new VPS platform once migrated.
Q: How do I access the new portal on April 17?
A: You’ll receive an email with your WHMCS login details and a link to the new portal, along with a quick-start guide.
Q: What if I have questions or run into issues during the migration?
A: Our support team is ready to help! Just reach out via https://portal.fdcservers.net/ or email us at support@fdcservers.net.
